Need help with a STANDRO product or component? Contact us at mail@homestorydecor.com or through our Contact page.
Please include your order number, product name or SKU, a description of the issue or part you need, and clear photographs.
Damaged, Defective, Missing, or Incorrect Items
If your order arrives damaged, incomplete, or incorrect, or you believe your product has a manufacturing defect, please contact us so we can review the issue.
For a confirmed issue, STANDRO may offer a replacement part, repair, product replacement, or refund, depending on the circumstances. A full product replacement is not automatic; a replacement component or another solution may resolve the issue.
When a replacement part is needed to resolve a confirmed STANDRO error, manufacturing defect, or shipping damage, STANDRO covers the cost of that part and its standard shipping. This includes missing or incorrect components resulting from a STANDRO error.
For shipping damage, inspect your order promptly, retain the product and original packaging, and photograph the damage, packaging, and shipping label. Contact us as soon as possible, preferably within 7 days of delivery, and follow our Shipping Policy.
Lost, Worn, Damaged, or Additional Components
Parts for components lost, worn, or damaged during use, and additional components, may be available depending on the model, component, and production availability.
Before making or shipping a paid part, we will check compatibility, provide a quote, and confirm the price and shipping charges with you. We do not maintain guaranteed inventory of every component, and not all components are available separately.
Additional pegs for the PB-1 can be requested through a custom quote.
Repairs
Repair requests are reviewed case by case. After reviewing your order details, product or SKU, description, and photographs, we will determine whether a replacement component, repair, or another solution is appropriate.
We will confirm any proposed repair arrangements and applicable charges before proceeding. Free repairs are not available for every situation, and repair timing depends on the work required and production availability.
Please contact us before shipping a product or component back. Returning the entire product may not be necessary.
Older Easy Display / HomeStoryDecor Products
For older Easy Display or HomeStoryDecor products, we may be able to help identify compatible replacement parts on a best-effort basis, if we can identify the model and component.
Please send photographs and any available order information. Compatibility, availability, and production of discontinued components are not guaranteed.
Returns and Warranty
This policy explains our product support process. It does not establish a separate voluntary product warranty with a fixed coverage period.
Our Returns & Refunds policy continues to govern returns and refunds, including the rules and exceptions for custom or personalized products. Our Shipping Policy continues to govern shipping damage reporting and shipment claims.
The 14-day standard return period is a return window, not a warranty period.
Nothing in this policy limits rights or remedies available under applicable law.