Shipping policy

Shipping Policy

STANDRO ships products within the United States. Shipping options and any applicable charges are shown at checkout before payment.

Free Shipping

STANDRO currently offers free standard shipping within the United States on eligible orders placed through standro.com.

Free shipping means STANDRO covers the standard outbound shipping cost for the order. It does not mean that no shipping cost was incurred.

If an order is later returned for reasons not caused by STANDRO, the actual original shipping cost may be deducted from the refund as described in our Return and Refund Policy.

Processing and Production Time

Many STANDRO products are prepared, manufactured, or made to order.

Processing time may vary depending on:

product type;
order quantity;
customization;
material availability;
production schedule.

Any estimated processing or production time shown on the product page, order confirmation, or communicated by STANDRO is an estimate and may change depending on the order.

We will contact you if a significant delay is expected.

Shipping and Transit Time

Transit times begin after the order has been processed and transferred to the carrier.

Carrier delivery estimates are not guaranteed. Delivery may be affected by weather, carrier delays, holidays, transportation disruptions, or other circumstances outside STANDRO's reasonable control.

Tracking

When tracking information is available, it will be sent to the email address associated with the order.

Tracking information may take some time to become active after a shipping label is created.

Large or Oversized Orders

Certain large, heavy, high-quantity, or custom orders may require special handling, freight delivery, or other shipping arrangements.

If additional arrangements are required, STANDRO will contact you before shipment.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an address error, contact STANDRO as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Additional carrier charges caused by an incorrect or incomplete address may be the customer's responsibility.

Delivery

A carrier's tracking status showing an order as delivered may be considered evidence of delivery unless there is information indicating otherwise.

Customers are responsible for ensuring that someone can receive the shipment where necessary and for providing a safe delivery location.

Damaged Shipments

Please inspect your shipment promptly after delivery.

If an item arrives damaged:

keep the product and all original packaging;
take clear photographs of the damage;
photograph the shipping box or packaging;
photograph the shipping label;
contact STANDRO as soon as possible and preferably within 7 days of delivery.

Do not discard damaged packaging until the claim has been resolved.

Depending on the circumstances, STANDRO may provide replacement parts, repair, replacement, or another appropriate solution.