Terms of service

Terms of Service

These Terms of Service govern your use of standro.com and any purchase of products from STANDRO. By accessing our website or placing an order, you agree to these Terms.

1. General

STANDRO provides retail display products, fixtures, furniture, accessories, and related products through standro.com.

We reserve the right to update, modify, suspend, or discontinue any part of the website, products, pricing, or services at any time.

2. Eligibility

By using this website or placing an order, you represent that you are legally capable of entering into a binding agreement.

If you are purchasing on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.

3. Orders and Order Acceptance

Submitting an order does not automatically constitute acceptance by STANDRO.

We reserve the right to accept, reject, limit, or cancel an order for reasons including:

product availability;
pricing or description errors;
suspected fraud or unauthorized payment activity;
shipping restrictions;
inability to fulfill custom specifications;
other circumstances that reasonably prevent fulfillment.

If we cancel an order after payment has been collected, the applicable amount will be refunded.

4. Product Information

We make reasonable efforts to display product descriptions, measurements, materials, finishes, photographs, and colors accurately.

However, actual appearance may vary due to:

natural variations in wood or other materials;
manufacturing tolerances;
screen and display settings;
lighting;
handmade or production variations.

Minor variations that do not materially affect the intended use of the product are not considered defects.

Customers are responsible for reviewing product dimensions and specifications before ordering.

5. Custom and Made-to-Order Products

Certain STANDRO products may be made to order, customized, personalized, or modified according to customer specifications.

Customers are responsible for confirming all dimensions, finishes, quantities, artwork, logos, colors, and other specifications before production begins.

Once production begins, changes may not be possible and additional charges may apply.

Custom and made-to-order products may be non-returnable or non-cancellable as described in our Return and Refund Policy.

6. Pricing

All prices are displayed in U.S. dollars unless otherwise stated.

We may change prices at any time without prior notice.

The price charged for an order will generally be the price displayed at the time the order is submitted, except in cases of obvious pricing, technical, or typographical errors.

7. Taxes

Applicable sales taxes are calculated during checkout based on the shipping destination and applicable tax requirements.

Customers are responsible for any taxes or charges that are legally their responsibility.

8. Payment

Payment is required through the payment methods available at checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

STANDRO may use third-party payment processors, including Shopify Payments and other providers made available through Shopify.

We do not directly store complete payment card information.

9. Shipping and Delivery

Shipping is governed by our Shipping Policy.

Delivery dates and transit times are estimates and are not guaranteed unless expressly stated otherwise.

STANDRO is not responsible for delays caused by carriers, weather, natural disasters, transportation interruptions, incorrect customer information, or other events outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

10. Inspection Upon Delivery

Customers should inspect products promptly after delivery.

Visible shipping damage, missing items, or incorrect products should be reported as soon as reasonably possible.

Customers should retain the product, packaging, shipping label, and related materials while a shipping or damage claim is being reviewed.

11. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and cancellations are governed by our Return and Refund Policy, which forms part of these Terms.

By placing an order, you acknowledge that certain assembled, used, customized, or made-to-order products may not be eligible for return.

12. Assembly and Installation

Some STANDRO products may require assembly or installation.

Customers are responsible for following supplied instructions and using appropriate tools, hardware, and installation methods.

STANDRO is not responsible for damage resulting from improper assembly, installation, modification, misuse, or failure to follow instructions.

Where professional installation is appropriate, the customer is responsible for arranging qualified installation unless STANDRO expressly agrees otherwise.

13. Commercial Use

Many STANDRO products are intended for retail, commercial, display, market, exhibition, or business environments.

Customers are responsible for determining whether a product is suitable for their particular intended use and location, including compliance with applicable building, safety, accessibility, venue, or business requirements.

14. Intellectual Property

All content on standro.com, including product designs, photographs, graphics, logos, text, layouts, branding, and other materials, is owned by or licensed to STANDRO unless otherwise stated.

You may not reproduce, copy, distribute, modify, sell, or commercially exploit our content without prior written permission.

15. Customer-Supplied Content

If you provide logos, graphics, text, artwork, trademarks, or other materials for customization, you represent that you have the legal right to use those materials.

You grant STANDRO permission to use the submitted materials solely as reasonably necessary to fulfill your order.

You are responsible for claims arising from materials you provide without proper authorization.

16. Prohibited Uses

You may not use the website:

for unlawful purposes;
to violate applicable laws or regulations;
to infringe intellectual property rights;
to transmit malicious software;
to interfere with website security or operation;
to submit false or fraudulent information;
to engage in unauthorized scraping, automated extraction, or similar abuse.

17. Third-Party Services

Our website may use or link to third-party services, including Shopify, payment processors, shipping providers, analytics services, or external websites.

STANDRO is not responsible for the content, availability, policies, or actions of third-party services outside our reasonable control.

18. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and services are provided on an “as is” and “as available” basis.

Except for any express product warranty provided by STANDRO, we do not make additional warranties regarding uninterrupted website availability, compatibility with every intended use, or results obtained from use of the website.

Nothing in these Terms excludes rights that cannot legally be excluded.

19. Limitation of Liability

To the fullest extent permitted by law, STANDRO will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or products.

Where liability cannot be excluded, STANDRO's aggregate liability relating to a product or order will generally not exceed the amount paid for the product or order giving rise to the claim, except where applicable law requires otherwise.

20. Indemnification

To the extent permitted by law, you agree to indemnify and hold STANDRO harmless from claims, damages, liabilities, and reasonable expenses arising from:

your misuse of the website or products;
your violation of these Terms;
unauthorized customer-supplied content;
your violation of another person's rights.

21. Force Majeure

STANDRO will not be responsible for delays or failure to perform caused by circumstances reasonably outside our control, including natural disasters, fires, strikes, transportation disruptions, supply shortages, government actions, carrier delays, or similar events.

22. Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law principles.

Nothing in this section limits any mandatory consumer rights that apply under applicable law.

23. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect.

24. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and other policies referenced on the website, constitute the agreement governing your use of the website and purchases from STANDRO.